Monday, August 22, 2011

Tidbits


- Secret Service agents arrested 8 people in Minnesota for making fake $100 bills with color copier and attempting to sell them to an undercover agent. The ringleader was Vincent D. Tampio.

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- Xerox announced it won a contract from Cisco Corp.
o managed print services contract
o 460 locations
o Goal of 20% cost reduction
o Implemented automated behavior modification popups
o Includes proximity card authentication

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- DocuWare, maker of document management software, announced that they are moving to a cloud-based product only.
o This means that their goal is to only market their product as a monthly subscription, and support would be on-line and/or over the phone from DocuWare Corp..
o Some dealers have complained as this business model greatly reduces profits, as compared to a large one time sale of software and possibly hardware
o Instead of on going revenue stream from on-site support from dealer service technicians/specialists, the DocuWare captures aftermarket revenue, and only pays a spiff to dealer

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- Kodak, which announced that last quarter it lost $179 million, is suing Apple and Research In Motion for $1 billion. Kodak hopes to secure a $1billion licensing deal regarding a patent it owns that it claims is used illegally in the Apple iPhone and the RIM Blackberry cell phone.

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- Lexmark reported its last quarter’s financials:
o total revenue up 1% to 1.04 billion
o Net income declined 0.9% to $344 million
o Debt climbed 44% to $649 million
o Gross profit margin was 39.6%
o Operating income margin of 13.2%
o Supplies revenue up 3%
o Hardware revenue declined 9%
o Software revenue up 33% (result of acquiring Perceptive imageNOW document management software company)

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- Canon gave out more details on its inability to supply some models due to impact of the Japanese earthquake and tsunami:
o 2000 and 5000 series of color imageRUNNER ADVANCE models in short supply
o 6000 series of b/w imageRUNNER ADVANCE models in short supply
o 1025 desktop model in short supply
o Biggest challenge is the third party company which made ASICs (applied set instruction chips) which are the “brains” of the above models, was severely impacted by the earthquake in northern Japan
o Canon’s leasing division, called Canon Financial Services, is now selling used models from lease returns to Canon dealers to help fill demand

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- Xerox announced that it has hired former President of Kyocera Mita USA, Mike Pietrunti, as VP of Acquisitions for its Global division to replace the retiring Paul Schulman. Mike will report to Tom Salierno.

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- According to a survey conducted by PC Advisor magazine, the number one use for color printers at home is to print out photos/posters, or 88% of respondents.

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- Hewlett Packard announced that it is exploring either a spinoff or the sale of its personal computer division. IT will also apparently abandon efforts to sell tablets or smartphones that compete with Apple.
o The PC division has revenue of $9.59 billion, but not very profitable (only 5%) as it struggled to compete against Asian manufacturers
o Will take recently spent $1.2 billion to buy Palm Inc. to add to this division
o Had grown the PC division in the past by spending $25 billion to buy Compaq

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Monday, August 15, 2011

Tidbits


-According to Coopers & Lybrand study:
o U.S. businesses generate more than 4 trillion paper documents
o Documents are proliferating at annual rate of 22% or 880 billion per year
o Out of every 100 documents created per week, 7.5 of them will be lost
o Average cost to recreate document, primarily payroll cost, is $220 each
o Average misfile rate of 3.5%
o Average cost per misfiled document of $120 to find them

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- A former employee of Memorial Sloan Kettering Cancer Center, Mr. Marque Gumbs, was sentenced for up to 7.5 years in prison for ordering $1.2 million worth of printer/copier toner cartridges, stealing them, and then reselling them over Internet.

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- Even though KPMG just won a $9.2 million contract from the federal government to conduct 150 HIPAA audits at unsuspecting healthcare facilities in the U.S. by end of 2012, KPMG itself apparently caused a HIPAA breach.
o A KPMG employee lost an unencrypted flash drive while working at Saint Barnabas Health Care System of West Orange, NJ
o The breach may impact over 4,500 patients
o Also includes patients from Newark Beth Israel Medical Center in New Jersey

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- A federal judge refused to dismiss a class action lawsuit filed against Hewlett Packard. Lead plaintiff, Chaim Kowalsky, claims that HP knowingly markets desktop MFPs that have defective document feeders. U.S. District Judge Lucy Koh found that the plaintiff raised a “plausible interference” that HP knew about the defect, rejecting HP’s motion to dismiss.

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- Business Solutions magazine gave out its annual Best Channel Products awards, based on feedback of VARs (computer valued added resellers):
o DMS category:
Computhink ViewWise
Hyland OnBase
o Document capture software:
AnyDoc
Kodak Capture Pro 2.5
o Desktop AIOs:
Canon imageRUNNER 1023
HP LaserJet Pro CM1415
o Desktop Scanners:
Canon imageFORMULA ScanFront 300P
Fujitsu ScanSnap fi-6010N
o Production Scanners:
Canon imageFORMULA DR-7550C

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- Hitachi Chief Executive, Hiroaki Nakanishi told issued a statement denying that the company was in talks to merge with Mitsubishi. Hitachi has annual revenue of 9 trillion yen, while Mitsubishi has revenue of 3 trillion yen per year.

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-Quark Inc., maker of the popular QuarkXPress digital color page layout and design publishing software, announced it has been purchased by Platinum Equity. (Quark’s main competition is Adobe inDesign)

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- Buck Consultants, a division of Xerox, announced results of survey of impact of upcoming new healthcare legislation:
o 75% believe healthcare costs will rise
o 43% expect a significant rise in healthcare costs
o 90% will pass increased costs on to their employees
o 28% are considering eliminating healthcare benefits for their employees due to rising costs

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- Hewlett Packard won a dismissal of a lawsuit filed against the company by some of its former sales people who claimed that were denied thousands of dollars in commissions due to a faulty billing system. U.S. District Judge Charles Breyer ruled that the reps did not have sufficient evidence that HP’s Omega system caused the company to deny commissions or pay them late.

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-According to data security survey of IT managers conducted by Somaini Research:
o 82% feel culture change is most important part of data security plan
o 67% feel that they do not currently have a culture of security
o 86% believe that they do not have enough funds and/or staff to accomplish security
o 67% believe their people do not have skills to get security job done
o 33% have not created a formal report on security risk to C suite
o 53% have not had security level goal conversation with C suite
o 55% do not communicate monthly with employees about security
o 48% see malware as a significant threat

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- In a recent article, Larry Dignan of Ziff Davis Publications, predicts that current stock market issues will negatively impact spending on IT hardware:
o “Juniper Networks seeing economic hiccups”
o “Cisco seeing warning signs amid its own execution issues”
o “Forrester Research was ready to cut its IT spending forecast”
o Qualcomm has 50.9 days of inventory
o AU Optronics, maker of LCD panels, has 45.9 days of inventory
o Contract equipment manufacturers, Flextronics, Sanmina-SCI, Jabil and others all have high inventory levels
o Retailers and distributors – Ingram Micro, Tech Data and Best Buy all have inventory levels that are “lofty”
o Cell phone makers, Nokia, RIM and Motorola have high inventory levels

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- Copier data security in the news again. The National Retail Federation magazine published an article stating:
o “nearly every digital copier built since 2002 contains a hard drive, much like the one on your personal computer….these drives store images of every document copied, scanned, or emailed from the machine…add the network component and now your current systems may be exposed?
o “millions of copiers and printers in thousands of companies worldwide are ripe targets for cyber-thieves”

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- Monroe, Michigan police arrested two men in their 20s, 18 year old woman, and a 16 year old boy, for allegedly making fake $20, $50 and $100 dollar bills using a color copier.

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Thursday, April 14, 2011

Tidbits


- According to an article in “The Imaging Channel” magazine, Canon’s Precision, Chemicals and Toride plants might still be closed in northern Japan due to the recent earthquake, which may result in shortages of toner and other products this summer, and will also impact Hewlett Packard, as Canon makes the engines and toner for all LaserJet branded products.
o Canon’s Utsunomiya plant is closed, which makes aspheric lenses for MFPs
o Also Ricoh apparently still has plants closed which make MFPs and toner
o Tohoku plant closed which makes PxP polymerized toner
o Plant which makes finishers is closed
o Other vendors in Japan that may be impacted, which provide chemicals used by many toner makers are:
o Kao Corp. (produces polyester)
o Mitsubishi Chemical
o Mitsui and Co. (makes resin)
o Nippon Carbide
o Sanyo Chemical (makes resin)
o Cabot
o Dow
o DuPont
o IMEX
o Mitsubishi Kagaku Imaging
o Tomoegowa

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- Recent survey data from Computer World magazine about company’s usage of MFPs:
o most companies fail to utilize the advanced functionality of the hardware
o 91% have activated scan to email
o 86% have set auto-duplex as default
o 39% use N-up function (putting 4 pages of info on one sheet of paper)
o Most do not user secure print feature, even though they are printing confidential documents

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- Many EHR systems (including Epic) supposedly are based on an old programming language developed in the 1960s called MUMPS, which stands for “Massachusetts General Hospital Utility Multi-Programming System”

o MUMPS was developed by Neil Pappalardo and colleagues in Dr. Octo Barnett's animal lab at Massachusetts General Hospital (MGH) in Boston during 1966 and 1967. The original MUMPS system was, like Unix a few years later, built on a spare DEC PDP-7 computer.

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- Four out of five community hospitals believe they can achieve meaningful use by 2013 with their current electronic medical record systems, meaning one-fifth of community hospitals plan to switch their EMRs within the next couple of years, according to a KLAS news release.

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- InfoTrends said a recent survey on scanning usage reveals:
o 52.4% are scanning more
o 43% staying same
o 4.6% scanning less
o 45% using content management systems more
o 44% are now managing scans with software systems

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- The National Association for Printing Leadership (NAPL) reported that results of a recent survey reveals that nearly 70% of printshop owners feel that their sales will grow in 2011.

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- Texas Instruments announced it will spend $6.5 billion to buy rival chip maker National Semiconductor.


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- The U.S. Department of Health & Human Services, which is in charge of pushing healthcare providers to get EHR systems, announced it has appointed Dr. Farzad Mostashari as the new National Coordinator for Health Information Technology. He previously worked for New York City’s Department of Health.

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- Recent data from survey on ambulatory-care (non-hospital) physicians conducted by Medical Group Management Association (MGMA) on usage of EHRs:
o 72% are satisfied with their EHRs
o 61% claims their EHRs have increased productivity and boosted practice revenue
o 52% claim to be using EHRs

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- Recent research from IDC on what decision makers feel about sales people:
o 24% believe that sales reps are NOT prepared for appointment/meeting/presentation
o 30% believe they are somewhat prepared

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- Xerox announced that it purchased United Business Solutions, a Ricoh dealer in Addison, Illinois. (Ricoh will cancel this dealership, so Xerox will rush to convert them to Xerox product) Former owners were Reed Byhring and Fred Martin. Purchase price not announced.

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- According to Infonetics, revenue for managed security services will grow by 62% over the next 5 years to $17 billion worldwide.

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- Recent survey results from Information Week magazine regarding what IT is doing to keep devices on their network secure:
o 68% educate their users about security
o 62% put written policies in place, but no technology in place to enforce
o 50% technology in place to enforce
o 48% rely on employee common sense
o 37% require encryption

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- Canon announced it has settled out of court, thus ending its lawsuit in attempt to shutdown Ninestar’s production of toner cartridges in China that work in Canon printers and MFPs. (due to Japan earthquake damage will the company use Ninestar’s Chinese made products?)

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- Adam Greene was named at Senior Health IT & Privacy Advisor in the Office of Civil Rights, which is part of the Department of Health & Human Services, and is enforcing HIPAA legislation on the healthcare industry. In a speech he reminded healthcare administrators:
o Business associates and subcontractors can be held directly liable for HIPAA breaches
o In accounts of disclosures of patient information (PHIs), treatment info, payment info and healthcare operation info must be tracked and disclosed
o New restrictions will be put on use of patient data for marketing and sale of protected health info (PHIs)
o Minimum HIPAA breach penalty raised to $50,000, maximum still at $1.5 million

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- Imagetec, a copier dealership owned by former IKON executive, Rich Cucco, announced the opening of its 5th Chicago area location in Lincolnshire.

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- More layoffs at Ricoh? Ricoh announced that it is consolidating two separate production print divisions into one. InfoPrint Solutions (which it acquired from IBM) and Ricoh Production Printing Business Group will be merged together to form Ricoh Production Print Solutions (RPPS), and run by Shiro Sasaki, who formerly ran Ricoh Europe.

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- Hewlett-Packard is suing a former executive for allegedly stealing trade secrets before he took a job with HP rival Oracle.

o Filed Wednesday in Santa Clara County Superior Court, the lawsuit alleged that Adrian Jones, a former HP senior vice president in Asia, stole proprietary information before he resigned in February and moved to
o An internal investigation at the time of his resignation uncovered that Jones failed to disclose a "close personal relationship" with a subordinate, gave that subordinate a 97% salary bump and expensed thousands of dollars spent visiting that person with no relevant business purpose, HP said.
Before he left, Jones copied "hundreds of files and thousands of e-mails" related to HP's business strategies, future plans, employee data and customer data, the suit said.
o HP seeks an injunction from the court to prevent Jones from using the sensitive information to put the company at an "unfair competitive disadvantage."

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- The media is still publishing reports of copier hard drive security threats.
o The Kilgore News Herald newspaper of Texas ran an article that said; “employee and customer data could easily be downloaded (from copier) by criminals”
o Senator Bob Smith of Middlesex, NJ stated to the press; “It’s frightening to think about all the information that is potentially at risk unless we require (copier) hard drives to be erased…”
o Ondrej Krehel, Chief Security Officer at ID Theft 911 stated; “I don’t think vendors have been doing a good job of pushing the security capabilities available on their devices”

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- HIPAA breach: MidState Medical Center In Meriden, Connecticut reported that an employee took info on 93,500 patients home on a personal hard drive. The employee was fired, but the drive has not been found.

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- According to the Health Information Management Systems Society, here is list of most common EHR installs in the hospital/acute care market in the U.S.:

o Meditech 1,212 installs
o Cerner 606
o McKesson 573
o Epic 413 (but fastest growing)
o Siemens 397
o CPSI 392
o Healthcare Management Systems 347
o Healthland 223
o Allscripts/eClipsys 185
o 273 hospitals claim to have developed their own

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- A radio station destroys a Canon copier. As part of a contest, MOJO 92.5, a radio station in Billings, Montana, allowed Jeff Anderson to push a Canon imageRUNNER off the roof the Western Security Bank building. Mr. Anderson won a new copier from Big Sky/Star Office Solutions for his efforts.

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Thursday, April 7, 2011

Tidbits


- Senator Tom Carper of Delaware, who is chairman of the IT Security & Oversight committee, introduced a new bill named “Cyber Security & Internet Freedom Act 2011”, which would create the National Center for Cybersecurity & Communications (NCCS) to provide even more enforcement of data security laws.

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- HIPAA Breaches:
o Maryville Academy of Chicago announced that portable hard drives were stolen, resulting in possible exposure of personal information on 4,000 people.
o Eisenhower Medical Center of Rancho Mirage, CA reported the theft of a computer which had personal information on an undetermined amount of patients. The computer did NOT have encryption.

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- Lexmark celebrated 20 years since it was spun off from IBM as a separate company, via financing by Clayton, Dubilier & Rice. Milestones:

o Name came from the fact that it was headquartered in Lexington, Kentucky, and “lex” is latin for writing so Lexmark could mean “black mark”
o 1992 = first Lexmark branded product was a typewriter
o 1992 = introduces its first color inkjet printer
o 1994 = announces that its sales force would be verticalized, with special focus on banking, education and healthcare
o 1995 = company went public
o 1995 = launches product called Medley, industry first inkjet all-in-one
o 1995 = its first color laser printer, the Optra C
o 1998 = establishes Solutions division
o 1999 = launches first managed print services program
o 1999 = launches its first laser MFPs
o 2000 = opens inkjet printhead plant in Cebu, Phillippines
o 2000 = opens plant in Shenzhen, China
o 2001 = opens laser printer plant in Tatabanya, Vietnam
o 2002 = Dell announces it will relabel Lexmark product
o 2006 = launches embedded solutions capability
o 2010 = acquires Perceptive Software, maker of document management solutions

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- A New York state Supreme Court judge ruled that Xerox will be forced to defend itself in a lawsuit filed against its Global subsidiary location in Long Island. The lawsuit claims that a sales rep forged changes to copier lease documents

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- Hewlett Packard is opening a 50,000 square foot office in Fort Collins, Colorado that will test data center technologies. More than 8,000 environmental sensors throughout the facility will monitor everything from temperature to humidity and how it effects thousands of HP servers.

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- Results of survey of nurses commissioned by the American Association of Critical Care Nurses (AACCN) reveals:

o 85% have been in a situation where technology was effective in alerting of potential risk
o 58% said that while they received the warning, they failed to effectively speak up to solve problem and protect patient
o 82% have witnesses physician incompetence and of those
o 19% put patient at risk
o 79% elected not to inform physician of safety breach
o 85% have been openly disrespected by physician

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- The compliance deadline for implementing ASC X12 Version 5010 data transmission standards is 1/1/2012, which is part of HIPAA law. This is the new standard required for healthcare facility financial systems, to allow for submission of Medicare claims. Results of survey published by the Medical Group Management Association (MGMA) show that most of the physician practices in U.S. have not received an update to their software to comply.

o 56% have yet to even schedule internal testing
o 5% are conducting external testing
o 8% conducting internal testing
o 16% are extremely confidant they will meet deadline
o 34% are confidant
o 23% are somewhat confident
o 11% were slightly confident
o 15% not confident

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- Hewlett Packard announced that all “ePrint” enabled printers and MFPs will now support Google Cloud Print applications on a range of mobile devices.

o Google Cloud Print allows end users to print copies of MS Word docs, Web sites and articles without need for a mobile printer
o The service temporarily hosts the files you attach on its own servers, then sends the document to your printer for output

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- Xerox published results of survey of attorneys in U.S.:

o 72% who use Automated Document Classification (ADS) solutions save time
o 64% who use ADS said it was more cost efficient
o 60% claim it improves consistency
o 53% claim it allows for more accurate budget planning
o 46% claim it improves accuracy
o Less than 33% have some form of ADS
o 42% believe technology is key to improving legal document review process

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- Open Text Corp. of Waterloo, Canada, maker of fax servers and document management software, has recently made some acquisitions to broaden its offerings:
o Vignette of Austin, Texas, provider of web-based services
o Metastorm of Baltimore, Maryland, maker of business process management software
o weComm of London, England, maker of apps that can run on mobile/cell phone devices

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- Adam Greene, Senior Health IT & Privacy Advisor for the Office of Civil Rights (OCR), a division of Health & Human Services (HHS) in federal government, addressed hospital executives and reminded them of changes to existing HIPAA regulations:
o Business associates can be held directly liable for privacy and security rules
o Subcontractors will be held to same liability
o In accounts of disclosure of patient information, treatment, payment and healthcare operations, information must be tracked and disclosed
o New restrictions will be put on the use of patient data for marketing and fundraising, and the sale of protected health information (PHI)
o Financial penalties for single privacy and security violations will be increased to $50,000 per violation
o Maximum penalty per year of $1.5 million

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- Intel stated that one of the reasons it acquired McAfee, maker of data security solutions, was so it could embed McAfee software into its Atom processor chip, and market it to makers of MFPs, most of whom are now using IBM RISC processors.

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- More details from recent Samsung printer/copier dealer meeting in Las Vegas:

o Michael Strahan of New York Giants was keynote speaker
o Peter Richardson is now Manager of printer/MFP division in U.S.
o John Barbieri is in charge of service
o Jy Lui is Korean executive in charge of division
o Representatives from 72 dealers attended
o Claim to have 22% of world’s laser printer market
o Has 5 “dedicated” people at U.S. headquarters to support
o Has 6 region managers in U.S., each with a region service manager, and key account managers focused on top 25 accounts in each region
o More A3 laser engines are in development with faster speeds
o Took 4 years to develop current A3 models
o Has 3 service training classrooms; California, Chicago & New Jersey
o Provides a 3 year parts warranty to dealers (similar to Kyocera)
o Dealers can not order product directly from Samsung, instead they order from Azerty, a computer products distributor in New York
o In 2012, plans on launching a Healthcare Program
o Cerner certification in the works
o Meditech certification in the works
o McKesson certification in the works
o Dealers are complaining that some of the new A3 products can be found for sale on the Internet, including discounted pricing on toner.

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- Masahiro Nokanumyo & Ben Reitzes of Barclay Capital, in an article in Forbes magazine, stated that Canon and Fuji will both most likely experience a shortage of toner later this year due to damage caused by earthquake in Japan.
Details:

o Besides making toner for is own products, Canon also makes toner for the engines it makes for Hewlett Packard LaserJet products
o Fuji makes toner for most Xerox printers and MFPs that are based on Fuji engines.

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- Equitrac’s VP, Noel O’Dwyer, stated that just the announcement that a customer will start monitoring end user’s printing habits can cause an initial drop of as much in 40% in total pages.

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Tuesday, March 29, 2011

Tidbits


- Toshiba announced that it sent 100 workers to try to repair the Fukushima nuclear plant, as part of team of 700 employees that are assigned to the project. Toshiba admitted to manufacturing 4 of the 6 reactors on the site.

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- Toshiba announced it will hold two conferences for end users to discuss data security, cloud computing and managed print services:
o Held at new Cosmopolitan Hotel in Las Vegas
o 5/22/2011 and 5/24/2011
o Called “Fast Forward”
o Cost to attend is $99 per person
o All Toshiba MFPs on display
o Solutions on display
o Focus on healthcare, financial, government, education and retail vertical markets
o Speakers include:
 Peter Coffee, VP of salesforce.com
 Sridhar Solur, GM of Hewlett Packard’s Cloud Computing division
 David Drab, info consultant with FBI
 Kevin Goffinet, VP of Lexmark’s managed print services division
 Frank Abagnale, whose life was portrayed by Leonardo Dicaprio in the movie, “Catch Me If You Can”

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- Nuance Corp. and 1450 Inc. announced a new software product, called NoteSwift, using Nuance Dragon voice recognition technology that will allow doctors to dictate info on patients and it automatically input into Allscripts EHR software.

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- Intel, which is trying to become a major supplier to the MFP industry, announced a new product it jointly developed with Global Graphics of England:
o Designed to be embedded into MFP or printer
o provides peer-to-peer, driverless mobile printing from cell phones, tablets or PDAs
o uses Intel Atom processor
o print JPEG images, PostScript, PDF files, XPS files & MS Office documents without need to install print drivers or be connected to Internet
o uses Bluetooth or WiFi
o “our performance is significantly higher than that achieved by HP’s ePrint” says Martin Bailey, CTO of Global Graphics

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- All 40 of Trinity’s owned hospitals in Michigan will implement NextGen EHR system by late 2012 for $400 million. (with upgrades and maintenance it will cost about $1 billion)

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- Kodak reported on its last quarter’s financials:
o revenue of $1.9 billion, down 25.4%
o gross profit margin fell from 34.4% to 19.4%
o net income decline from $444 million to $22 million
o posted a full year 2010 net loss of $70 million
o 2.8% decline in production print sales
o 66.7% decline in operating profit from production print division
o Investment Partners Asset Management (IPAM) a major Kodak shareholder, is demanding the ouster of Antonio Perez as CEO

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- Here are the states with the most physicians:
o California = 78,393
o New York = 50,655
o Texas = 42,613
o Florida = 39,432
o Pennsylvania = 29,381
o Illinois = 26,917
o State with the fewest = Wyoming with only 896 physicians

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- Ricoh announced new optional “widgets” for its MFPs that have the App2Me feature:
o Scan to Evernote
o Scan to Gmail
o Scan to Google Docs

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- Xerox reported its last quarter’s financials:
o total revenue of $6 billion, up 41.6% (due to acquisition of ACS)
o operating income of $619 million, up 86.4% (ACS added)
o R&D investment as a percentage of income only 3.2%
o Paid down $889 million of debt, with $8.6 billion in debt remaining
o Revenue for equipment division down 0.4% to $2.8 billion
 Equipment sales up 3%
 Service/supply revenue down 2%
 Total pages printed down 2%
• Color pages up 11%
 Total MIF up 2%
• Color MIF up 11%
• B/W Production Print installs down 11%
• Color Production Print installs up 19%
• Midrange b/w MFP installs down 2%
• Midrange color MFP installs up 22%
• Will not publish details on sales of ColorQube wax copiers
• A4 b/w MFP installs up 25%
• A4 color MFP installs up 27%
• Color printer installs up 4%
o Will not publish details on its “Global” locations performance

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- Xerox apparently is experimenting with a new service call dispatch process in an effort to reduce costs. Rather than a technician being assigned to specific customers, instead the service calls are received by a call center in Canada, who then dispatches any available technician who is certified on device. This approach could cause obvious problems, as the technician that shows up may be unfamiliar with the customer’s workflow and impact ability to resolve the issue in a timely manner.

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- The federal list of HIPAA data breaches that have occurred since 9/2009 includes 249 incidents affecting nearly 8.3 million people

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- Print Audit, maker of managed print services software, announced it hired Andy Rysdale as COO.

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- Canon claims the following regarding the managed print services contract it won from CA Technologies:
o Saved more than 190 million sheets of paper
o Saved 2.5 million liters of water
o Eliminated 1/3 of all desktop printers
o Now only 200 total devices
o Implemented “follow you” printing via employee badge
o 70% of prints jobs are now duplexed

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- Sharp announced it hired former Sony executive, Mark Viken, as VP of Marketing. Bob Scaglione is Chief Marketing Office, responsible for cross-pollination of Sharp business units and categories to strengthen the Sharp brand in the U.S.

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- MWAi of Scottsdale, AZ announced it was awarded a U.S. patent for automation of service call creation and dispatch from a field output asset.

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Tuesday, March 22, 2011

Tidbits


- For those that think printing on paper is bad, consider this:
o the paper making industry plants more than 1.7 million trees per day, as when any tree is harvested, it is replaced by several
o The U.S. has about the same number of trees today, as it did 100 years ago, due to management
o For every ton of wood a forest produces, it removes 1.47 tons of CO2 from the air and replaces it with 1.07 tons of oxygen
o In 2009, over 64% of paper consumed was recycled, in contrast the recycle rates for others:
 Metal = 36%
 Glass = 22%
 Plastic = 7%

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- InfoTrends estimates that over 10,000 lawsuits have been filed against desktop printer manufacturers in regards to alleged premature replacement of supplies. Customers are claiming that the printer forces them to change out the cartridge, even though the cartridge is not completely empty. Companies named in the lawsuits are Brother, Canon, Epson, HP, Lexmark and Samsung.

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- Canon announced the following plants in Japan are temporarily closed:
o Utsunomiya = optics
o Oita = compact printers
o Toride
o Ami in Inashiki-gun
o Hirosaki
o Yuki
o Tsukuba – chemicals
o Fukushima
o Kasama – plastic molding
o According to the BBC (British Broadcasting Company), three of the above plants suffered serious damage

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- Toshiba’s stock plunged 16% in reaction to the fact that the company made several of the reactors at the stricken Fukushima nuclear plant in northern Japan. However, Toshiba’s CEO, Norio Sasaki, who is himself a former nuclear engineer, stated that company would not give up on its plans to grow its nuclear plant development.

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- Gartner released its finding of U.S. MFP sales during last quarter of 2010:
o claims that Canon had most marketshare with 18.6% of sales (even though Canon does not certify its numbers)
o totals include low end products sold through websites and office supply/computer superstores

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- A lawsuit was filed against Walgreen’s by disgruntled customers in California, trying to prevent the pharmacy chain from selling customer data. Without identifying individuals, Walgreen sells data that includes patient’s sex, age, state, and name of drug. The data is sold to pharmaceutical manufacturers.

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- Scanning in healthcare vertical on the increase according to research conducted by Record Nations:
o Requirements for Medicaid payments have causing 22% increase in scanning
o Need to recover physical space caused 11% increase
o 8% growth in scanning documents from healthcare business that were closing due to law requiring retention of records for 7 years
o 4% growth caused by a desire to “go green”

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- U.S. Senator Sheldon Whitehouse has introduced legislation to expand the types of doctors that can get HITECH funds to pay for EHR systems to now include:
o behavioral health
o mental health
o substance abuse treatment professionals and facilities.

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- The supply of ink and toner cartridges for devices made by Canon (which HP relabels), Epson and Kyocera may be impacted by the temporary closure of plants in Japan.

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- HealthTexas gave out details on the install of its new EHR system:
o First 60 days average cost per physician of $32,409
o For entire year, average cost per physician of $46,659
o In-house staff spent an average of 134.2 hours per physician and $10,325 per physician during implementation

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- Equitrac announced that it won contract from its 25,000th customer, with the inking of a deal with John Moores University of Liverpool, England:
o reduced printing by more than 4 million pages per year
o supposedly will save $250,000 per year
o cutting paper usage by 23 tons

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- Sharp just held its annual dealer meeting in Las Vegas, and main attraction to its dealers was the new 10.1” color touchscreen LCD on new MFPs that works similar to an Apple iPhone with its multi-touch functions. The theme for meeting was the new “UI” which stands for User Interface.

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- The HHS OCR (Health & Human Services division of Office of Civil Rights) is requesting $46.7 million in federal funding increase to accelerate its enforcement of HIPAA regulations on healthcare providers in the U.S. The increase includes the placement of a “Privacy Officer” in each of the OCR’s ten regional offices, to coordinate HIPAA data breach investigations. The agency predicts that it will need to investigate up to 20,000 breach reports per year.

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- Hewlett Packard’s Ann Livermore, Executive VP of Technology Solutions Group, stated “HP is particularly interested in acquiring intellectual property to support vertical markets…”, thus implying that HP is going to buying up software companies

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- The catastrophe in Japan has impacted Ricoh, where the Tohuko, Japan plant is closed, and makes:
o 55ppm and above A3 MFP models
o Duplicators
o Certain accessories
o Other plants that closed are:
 Hanamaki – optics
 Hasama – copiers and data processing
 Ibaraki – Ricoh Printing Systems

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- Ponemon released data from survey of patients regarding their PHI (protected health information):
o 70% want control over their medical records
o 80% expect their healthcare provider to ensure privacy of their medical records
o 49% of patients who had their info exposed (HIPAA breach) took no new steps to protect themselves
o 50% did not report that theft of their medical info to police
 43% did not want to make a “big deal out of it”
 37% were afraid of being embarrassed
 21% are afraid of loss of health insurance coverage
 18% are afraid of lower credit score
o 55% are not familiar with new HIPAA regulations
o 79% are not aware of the creation of a national database of health information

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- A Delaware judge late Thursday ordered that the letter that led to former Hewlett-Packard Chief Executive Mark Hurd's August resignation be unsealed.
o A lawyer for Mr. Hurd, Amy Wintersheimer, said in a statement that she planned to appeal the decision, meaning that the letter won't be made public anytime soon.
o The letter detailed his alleged improper relationship with a female employee

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Friday, March 18, 2011

Tidbits



- Office Depot announced a partnership with Xerox to offer Managed Print Services to customers across Europe.
o Office Depot’s new Managed Print Services offering, which leverages Xerox’s expertise in solution design and service delivery, will enable Office Depot to assess, optimize and manage customer printing needs, resulting in lower print, copy and IT support costs, reduced environmental impact, as well as increased office productivity.

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- SmarTrend News Watch reports the top five companies in the Health Care Technology industry as ranked by gross margin:
o Cerner has gross margin of 81%, a sales growth of 7.3%, and trailing 12 months sales of $1.9 billion.
o MedAssets has gross margin of 76.3%, a sales growth of 16.3%, and trailing 12 months sales of $380.1 million.
o Vital Images has gross margin of 75.4%, a sales growth of 4%, and trailing 12 months sales of $59.4 million
o Simulations Plus has gross margin of 73.6%, a sales growth of 15.4%, and trailing 12 months sales of $11.1 million.
o Mediware Information Systems has gross margin of 67.9%, a sales growth of 22.4%, and trailing 12 months sales of $51.8 million.

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- Hewlett Packard officials are refuting a story being published in Asian newspapers that claims that the company is going to sell its hardware business to Samsung or Lenovo. HP executive, Bill Wohl said; “irresponsible reporting and should be dismissed as market rumor and speculation”

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- ECi, which makes software used by copier dealers to run their business (OMD, LaCrosse, NexGen, etc.) announced it has acquired FM Audit, which makes managed print services software. Purchase price not announced.

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- IDC reports that healthcare professionals spend as much as 70% of their time dealing directly with documents, nearly twice that of other vertical markets.

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- Ricoh announced it will channel roughly a quarter of its R&D budget into new areas like business-use image projectors, reports a January 25 article in The Nikkei
o The company plans to develop new businesses to replace copiers and printers as its key source of revenue.
o The firm set a target of earning about 25 percent of its overall sales from new businesses by fiscal 2014, up from the current 15 percent.
o The office equipment section accounted for 99 percent of Ricoh's overall operating profit for the April-September period, and this sort of reliance on one segment may make it difficult for Ricoh to grow its profit.
o The planned R&D investment will likely total about ¥30 billion ($367.3 million).
o Ricoh's overall R&D budget is seen growing to as high as ¥120 billion ($1.5 billion) from the ¥112 billion ($1.4 billion) the company has planned for the current fiscal year.
o The company also plans to raise the proportion of its R&D staff working in new businesses to about 25 percent, which is more than 900 people.
o Ricoh will also seek to raise sales in its projector business division and bolster its consulting operations.
o The company is shooting for annual sales of about ¥8 billion ($98.0 million) in this area in fiscal 2013 by exploiting its expertise in the production of office equipment.
o By nurturing its new businesses, Ricoh aims to improve its group operating profit margin to around 10 percent by fiscal 2014, up from 4 percent projected for fiscal 2010.

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- China Investment Corp., the country's US$300 billion sovereign wealth fund, is one of the parties behind an Australian-registered investment vehicle that bought stakes in Toshiba Corp., Kirin Holdings and Shiseido Co., the Wall Street Journal said.
o The same party also appears to have bought stakes in Sony Corp., Mitsubishi UFJ Financial Group and Mizuho Financial Group, the newspaper said.
o The State Administration of Foreign Exchange, which manages China's more than US$2.85 trillion in foreign currency reserves, is also probably behind the investment vehicle called SSBT OD05, the report said, citing advisory firms and people familiar with the matter.
o The Japanese companies know little about the investors, which use investment vehicles registered in Sydney at State Street Bank & Trust, the report said.
o The stakes held by Chinese state funds — worth 1.62 trillion yen — are below the 5 percent threshold that requires greater disclosure under Japanese securities law and appear to be passive, the report said, citing Japanese investment adviser Chibagin Asset Management.
o The figure does not include funds from other Chinese investors.
o CIC was established in 2007 to invest some of China's world-beating foreign exchange reserves overseas, partly in order to gain better returns.
o The reserves are mainly parked in safe but low-yielding instruments such as U.S. Treasury bonds, but since the global financial crisis a growing portion has been invested in euro and yen assets.
o China overtook Japan last year to become the world's second-largest economy behind the United States.

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- A survey conducted by Health Facilities Management magazine and the American Society for Healthcare Engineering (ASHE) (Chicago, IL) found that hospitals and health systems in the United States are focusing more on renovation or expansion than new construction.
o Renovation or expansion accounted for 73 percent of construction projects at hospitals responding to the survey.
o A little over 26 percent of respondents reported that their organizations have building projects currently under construction.
o About 15 percent of this total involved new construction, 11.6 percent involved replacement facilities and the remainder covered expansion and renovation.

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- 76% of office-based physicians could quality for HITECH stimulus funds according to research published in Health Affairs magazine. Of those, 47% could qualify for Medicaid funds, and 14% could qualify for Medicare funds.

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- IDC reports that the worldwide printer and copier market grew by 7% in last quarter of 2010

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- ProSource, a Konica Minolta dealer in Cincinnati, Ohio, announced it acquired docuVision, a local document management systems dealer.

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- Lexmark is preparing itself to be sold, according to Frank Voisin, of iStockAnalysis. The company has taken following recent actions that are common when a company wants to sell:
o amended its employment agreements
o ensuring continued employment and benefits for senior executives in case of change in control
o providing bonus if terminated without good cause following change in control

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- 49% of patients believe that EHR software will have a negative impact on privacy of their medical records according to survey conducted by CDW.

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- Kyocera (aka Kyoto Ceramic Company) announced the formation of a new Global Services Division:
o mandate to drive growth by optimizing operational and product synergies between the market and various functions of the company.
o “This new division is step change advantage in ensuring our company is ideally aligned to meet evolving market needs, and, to enable our professionals and product experts to fuel true industry innovation.”
o focus will be to enhance and expand the Kyocera brand promise by actively seeking innovation and growth opportunities that create tangible product differentiation in such areas as document capture, document management, job accounting and managed document services.
o David Factor has been appointed as Director, Global Services Division. All changes will be effective March 1.
o “GSD will serve as a vital point of contact between globally based companies who procure products and services on a worldwide basis, and our internal product, services and application development teams,” said Michael Pietrunti, President and CEO, Kyocera Mita America. “This new division is step change advantage in ensuring our company is ideally aligned to meet evolving market needs, and, to enable our professionals and product experts to fuel true industry innovation.”
o Within this operational framework, the company expects to bring new solutions to market faster

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- The Office of Civil Rights (OCR) has started its roadshow to go across the country and train State Attorneys General how to enforce HIPAA laws.

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- ADP announced it has acquired AdvancedMD from Francisco Partners.
o The 200-employee, Salt Lake City-based AdvancedMD is a leading provider of practice management, revenue cycle, and electronic medical records systems.
o It has more than 10,000 physician users in 4,100 practices.
o In the announcement, ADP positions itself as “an integrated, single-source provider of Medical Practice Optimization” for small- to mid-sized practices.
o The company’s Small Business Services group provides HR, payroll, and benefits services to 45,000 physicians in 13,500 practices.

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- According to Ponemon Institute:
o 70% of hospital’s total data footprint is DICOM medical images
o 30% of all of the world’s digital storage is now dedicated to healthcare data
o Hospitals require 60 gigabtyes (GB) of data storage per licensed bed per year
o For a typical 100 bed community hospital, 6 terabytes of storage will be needed per year
o The above does not include storage of scanned data

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- Xerox to Stop Selling Wide-Format Products US and Canada by the End of 2011
o According to Scott Frame, vice president, Wide Format, Xerox Corporation, "Xerox will stop taking orders for wide-format products in the US and Canada in 2011, with specific timing based on inventory levels. Xerox’s European and Developing Market operations will continue selling wide-format products and will source new products.
o "Xerox prioritizes each investment, allocating research and development dollars to areas where the company can deliver the best value to the marketplace. As a result of this practice, Xerox has opted to not invest in wide format product engineering in 2011.

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- One copier dealer buys another. Marco, Inc., headquartered in St. Cloud, Minnesota, announced today it has bought the copier, printer sales and service division of Office Enterprises in Eau Claire, Wisconsin:
o The purchase is the latest acquisition for the business services company as it continues to expand in the Midwest.
o “It is a nice fit for us as we move into Wisconsin,” said Jeff Gau, chief executive officer of Marco. “It is really an effort to continue expansion into the Upper Midwest.”
o Marco already owns offices in Bemidji, Brainerd, Detroit Lakes, Mankato, Rochester, St. Louis Park, Thief River Falls, Worthington, Fargo and Grand Forks, N.D., Sioux Falls, S.D. and Decorah, Iowa.
o Marco carries Konica Minolta, Sharp, HP & Canon products
o The Office Enterprises purchase is Marco’s first move into Wisconsin. Marco will take over the client list and the service technicians. Office Enterprises, a Konica Minolta dealer, will continue to operate in Superior and Wausau, Wis. and will provide mailing products and services in Eau Claire.
o “It is not a large acquisition but it is important. It gets us into the marketplace.”
o Marco, Inc., which provides data networking and security, converged voice applications, print and document management, and audio and video for training rooms and meeting rooms, digital signage and video surveillance, does about $80 million in sales annually and has 365 employees.

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- The average cost of a HIPAA data breach has risen to $345 per record in 2010 from $301 in 2009.

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- Police in Rome, Georgia arrested Christopher Shane Vasser for allegedly making fake $100 and $20 bills using a color copier. Apparently, the money was being used to fuel a crystal meth addiction.

- A Chester, Ill. man who used a color copier to turn $5 bills into $100 bills was sentenced to 27 months in federal prison, fined $1,000 and ordered to pay $1,500 restitution, the U.S. Attorney's office said Friday. Raphael J. Solomon, 25, pleaded guilty Nov. 5 to one count of manufacturing counterfeit currency.

- Kendall Ray Gray, 23, allegedly made his own money using a color copier in his apartment on Elizabeth Street. Count 1 of Gray’s indictment alleges conspiracy to pass the bogus bills. Gray allegedly gave a fake $100 bill to someone to pass Nov. 18 at an E-Z Mart in Texarkana, Ark.

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- Even though it has been over 10 months since CBS News ran a TV report warning businesses about problems with copier hard drives, local media outlets continue to repeat the story.
o This time it is WGEM Channel 13TV of Portland, Maine, which stated;
o “Identity theft is still the number one complaint with Maine's attorney general. And, most of us have been warned to watch how we use our personal information online and shred personal documents once we're finished with them. And now, 13 is on your side with a warning about a security risk you might not have thought of. Copiers and fax machines are now the latest method crooks are using to steal your information. When you use each machine, your personal information is actually stored on the hard drive.”

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